TANMAN INDUSTRIAL
SECURITY PVT. LTD.
TMIS strongly believes in long-term partnerships with a clear roadmap on efficiency building to add value to our services.Our client retention since inception is a strong testimony of our service excellence and cost effectiveness.
Once the contract is awarded for the deployment of the services, TMIS undertakes the complete responsibility of providing the quality services to the at most satisfaction of the client. A team of highly experienced and expert are assigned to monitor the services on a daily basis.The goal of the organization is structured in a way to provide uninterrupted services to the client round the clock.TMIS is well structured in terms of man-management and problem-solving. Right from area officers to the Directors are directly linked in every process of the operation to ensure a smooth workflow and value our own responsibility. Besides night rounds, surprise rounds are also made by the higher management to ensure discipline with better man-management.
A specialized team of professionals operates covertly to obtain authentic feedback from clients while vigilantly monitoring the activities of the operations team and security personnel. This team engages in subtle interactions with clients to elicit honest opinions and detailed experiences, ensuring that management receives an unembellished view of client satisfaction and areas needing improvement. Concurrently, the team conducts thorough surveillance of the operations and security staff, assessing their adherence to protocols, efficiency, and overall performance. Through detailed observation and analysis, they identify both exemplary practices and potential shortcomings within the workforce. Their findings are compiled into comprehensive reports presented to management, offering a clear and actionable overview of the organization's operational dynamics. This dual-pronged strategy enables management to make informed decisions, swiftly address identified issues, and implement necessary training or policy adjustments. By maintaining a continuous feedback loop and closely monitoring staff activities, the organization can enhance service quality, operational efficiency, and security measures. This proactive approach not only helps in promptly addressing inefficiencies or lapses but also fosters a culture of accountability and excellence, ultimately leading to improved client trust and satisfaction, and reinforcing the organization’s commitment to high standards.
At TMIS, a specialized team follows a strict daily routine of conducting nightly rounds and surprise visits to all units and locations to ensure staff alertness and uphold service standards. Each night, this team systematically inspects various operational areas, making unannounced visits to monitor activities, check compliance with protocols, and assess the overall performance of the operations and security personnel. These nightly rounds are designed to detect any lapses in alertness or deviations from established standards, enabling immediate corrective actions if necessary. This vigilant approach not only ensures the consistent quality of services provided but also fosters a culture of accountability and readiness among the staff. By maintaining this rigorous inspection routine, TMIS ensures high levels of operational efficiency and security, reinforcing its commitment to excellence and reliability.
To ensure optimal man-management, TMIS has established a well-structured operational hierarchy where every level, from the Area Officer to the Director, is directly interconnected. This seamless linkage facilitates effective communication, swift decision-making, and efficient execution of operations. The Area Officers oversee daily activities and report insights and issues to higher management, ensuring that the Operations Managers and Directors are promptly informed. This direct connection allows for real-time monitoring and swift response to any operational challenges, fostering a cohesive and responsive management environment. By maintaining this structured and interconnected chain of command, TMIS ensures that all operational aspects are meticulously managed, promoting a high standard of service delivery and operational excellence.
